Browse help articles about common questions & problems. These are for the free Instagram giveaway picker web app and iOS app.

← Back to Help Center

How to fix it when the app freezes

Under some circumstances, the app will freeze, especially when picking a winner. This sometimes happens if it takes us longer than normal to find a valid winner that meets all of your entry criteria.

If this happens, just force close and reopen the app. Then, you should be able to find your giveaway in the past giveaways tab with a winner chosen unless your giveaway is still active.

← Back to Help Center
are you using shopify?

Supercharge your Instagram giveaway with a quiz.

Smart AI-powered quizzes for Shopify stores that recommend products to increase sales, reduce returns & grow email subscribers.