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Browse help articles about common questions & problems. These are for the free Instagram giveaway app here.

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I'm having trouble logging in

Having trouble logging in?

Check Instagram account configuration

First, make sure your Instagram account is configured correctly:

  1. A free Instagram Creator or Business account (you can turn this on for any Instagram account).
  2. Connect your Instagram Creator or Business account to a Facebook page. See how to connect your Instagram account to your Facebook page here.

If you confirmed that your Instagram account is configured correctly and you're still having login issues, then it may be related to permissions.

Remember: Confirm your Instagram account is still connected to a Facebook page.

Review required permissions

By default, the app equests the permissions it needs at first login. If these are modified or incorrectly set, you may see an image like this:

Login permissions error message
Login permissions error message

If you're seeing a message similar to the above, then updating your permissions may fix the issue. To update your permissions try logging into the app again and select Edit Settings on the Facebook permissions screen:

App login permissions
App login permissions

Next, make sure the Instagram account(s) you want to use is selected:

Setting authentication permissions
Setting authentication permissions

Next, ensure the Facebook page associated with your Instagram account is selected:

Setting authentication permissions
Setting authentication permissions

Lastly, ensure the app has the permissions it needs:

Setting authentication permissions
Setting authentication permissions

If you follow the above instructions you should now be able to log into the app.

But sometimes, even if you do everything right, there may still be issues. We use Facebook/Instagram's login system, so unfortunately we can't control if they are having issues that prevent logging in.

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